Need help with the Wallife Traveller app? You're in the right place.
Response time: typically within 48 business hours. For urgent service-related requests, write "URGENT" in the subject line.
How do I create an account?
Open the app and follow the registration flow: enter your email, choose a password, confirm your email through the link you receive. Your account is ready in a few minutes.
I forgot my password.
On the login screen, tap "Forgot password?" and enter your email. You'll receive a link to reset it.
How do I change my email or phone number?
Go to Settings → Profile in the app. Update the fields and save. Email changes require a new verification.
How does risk monitoring work?
The Wallife Travel Index® algorithm analyzes real-time conditions at your destination (weather alerts, air quality, earthquakes, safety, health, etc.) and provides a continuously updated risk score. Sources are official agencies (GDACS, UK FCDO, US State Department, Open-Meteo/CAMS).
How do I enable alert notifications?
Go to Settings → Notifications. Enable the categories you care about (earthquakes, weather alerts, etc.). Grant notification permissions to your OS if not already granted.
Does the app track my location in the background?
Only if you enabled Trip Detection (automatic trip recognition). You can disable it anytime in Settings → Permissions → Location. Full details on location usage are in our Privacy Policy.
Can I use the app offline?
Basic features (saved trips view, cached country info) work offline. Real-time monitoring features require an internet connection.
What is "on-demand" coverage?
Wallife Traveller integrates dynamic insurance policies based on the detected risk. You can activate additional coverage for the duration of your trip directly from the app. Details are visible in the Coverage section before confirming.
How do I file a claim?
Open the Claims section in the app or write to support@wallife.com indicating policy number, event date, and description. We'll respond within 48 hours with next steps.
How do I delete my account and data?
Go to Settings → Account → Delete account. Deletion is permanent: your data is removed within 30 days, except where law requires retention (e.g., tax, regulatory).
How do I download a copy of my data?
Write to privacy@wallife.com requesting an export. You'll receive a machine-readable archive (JSON/CSV) within 30 days as required by GDPR.
Can I revoke marketing consent?
Yes, at any time. Go to Settings → Privacy → Consents or click "Unsubscribe" at the bottom of any promotional email.
The app freezes or crashes.
1. Restart the app
2. Make sure you have the latest version (App Store / Play Store)
3. Restart your device
4. If the issue persists, write to support@wallife.com including: device model, OS version, app version (visible in Settings → About), description of the issue
Maps won't load.
Check your data connection. If you're on a corporate network or VPN, some map providers may be blocked — try a mobile network.